Q. What type of vehicles do you service?
We specialize in servicing and repairing Honda, Acura, Toyota, Lexus, Nissan, Infiniti, Hyundai and Subaru vehicles. But we also service all Domestic, VW’s and BMW.
Q. Are you open on Saturdays?
No, we are closed on weekends, so our employees can spend time with their families.
Our hours of operation are:
Monday - Friday 8am-5:30 pm
Q. Can I drop off my vehicle after hours?
Yes! Our Early Bird/Night Owl Drop Off Box is located next to our front door. Fill out envelope in the box, lock your car on our lot, place keys in envelope and deposit into the mail slot. If you prefer to fill out a drop off form prior to coming, it’s located under the Appointment Section of website in a drop-down tab. Follow the directions above and place form and keys in the provided envelope located in Drop Off Box.
Q. Do you offer a shuttle service?
Yes, when possible, Tri-Valley automotive offers shuttle service to and from your work or home within Dublin and north Pleasanton.
Q. Why should I choose Tri-Valley Automotive to get my vehicle serviced or repaired?
We have always believed in being honest even if we must admit we are wrong.
Some of Tri-Valley Auto’s features:
- A Digital Courtesy Inspection report with pictures will be sent to you each visit.
- We promise to maintain the highest standards of our profession.
- We promise to perform high quality diagnostics and service and repairs.
- Provide Courtesy shuttle service to home or work within Dublin and north Pleasanton.
- We offer same day service for most services and repairs.
- We stand behind our work with a 24 month/24,000-mile warranty.
- We will always provide a price estimate on recommended work and get prior authorization before work is performed. Always.
- We are dedicated to customer satisfaction.
- We exercise reasonable care for the customers property while in our possession.
- Conveniently located near the 580/680 interchange.
Q. Why do my brakes make noise?
Are you wondering whether that noise you hear when Braking is just an annoyance or is it dangerous? Squealing, scraping, grinding, squeaking, or a vibrating steering wheel or Brake pedal that occurs when you apply your brakes indicate that it’s time to have them inspected. The causes of noisy or vibrating Brakes can range from moisture or rust to worn out pads and rotors. Since worn out Brakes can be a safety concern, having them inspected by Tri-Valley Auto’s qualified automotive technicians as soon as possible will keep you safe and give you peace of mind.
Q. How often do I need to get my oil changed?
The interval that your manufacturer recommends is the best rule to follow in most cases.
For conventional oil changes, 3,000 has been the accepted rule. Newer vehicles and vehicles the use synthetic oil can run up to 5,000 miles between oil changes. The conditions you have been driving in can make a difference if they are extreme. If you have been in the heat, in a lot of stop and go traffic, driving in freezing temperatures, making lots of short trips, driving on rough roads, towing a trailer or a boat—any extra burdens and strain may warrant changing your oil sooner.
Q. What does it mean when my check engine light comes on?
Today’s modern vehicles are monitored by computerized systems, called On Board Diagnostic or OBD, that can warn us if there is a malfunctioning sensor or the engine is misfiring. First, try tightening your gas cap, sometimes that is all it is. If the light continues to stay on (or blinks), it will need to be properly diagnosed by performing the appropriate tests. The vehicle’s diagnostic system can be read by a diagnostic computer or a scan tool. A check engine light should never be ignored.
Q. Why and when do I need to rotate my tires?
Wear tends to occur more rapidly in some areas of your tires than others. Rotating your tires helps to distribute that wear evenly and extend the longevity of the tires. Your tires should be rotated every 5,000 to 6,000 miles, or according to your vehicle manufacturer’s recommendations.
Click to enlarge the image.
Q. Do I have to go to a dealer for service and repairs to keep my warranty in effect?
No. You can take your vehicle to any licensed repair facility for recommended maintenance services or non-covered repairs and preserve your warranty. You must maintain records by keeping all receipts as proof that required services have been done. When repairs are covered by the warranty, however, using the Dealer may be required to keep the repair free of charge under the warranty.